News

In response to the COVID-19 pandemic and the significant impact on airlines, CWA/NETT Academy is funding more than 125 training scholarships for CWA passenger services members.
CWA and other airline unions call for an extension of the CARES Act Payroll Support Program now to save our jobs!
ICYMI: CWA's Airline Council hosted a webinar to educate members about the urgent need for Congress to extend the CARES Act Payroll Support Program, which would save thousands of our jobs. Please take a look, and be sure to call or write your Senator or Representative today!
There’s a simple bottom line for every passenger service agent, no matter what their position or the size of their station: We should be able to come to work without fear of angry customers abusing us with words or actions.
Last August our CWA family lost a valued member in a workplace tragedy. Kendrick Hudson, a 24-year-old passenger service agent and member of CWA Local 3645, was killed when the vehicle he was driving at CLT flipped over. Recently the North Carolina DoL cited Piedmont with a $19,600 penalty for safety violations.
Thank you to the nearly 500 Piedmont agents who completed the safety survey conducted by CWA in December 2019. The results are helping us approach management with concrete information to resolve health and safety issues that affect all of us.
I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.
In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.