News

Vaccine Rollout and Incentives: What You Need to Know

President Biden moved the deadline for states to make all adults eligible to get a coronavirus vaccine to April 19. To encourage employees to be vaccinated, American Airlines announced an incentive program that applies to all American Airlines Group employees based in the United States, including those at Envoy and Piedmont.

Putting Health and Safety First in the COVID-19 Era

It’s been a year since the global COVID-19 pandemic began turning our industry and our lives upside down, and CWA airline agents have been on the front lines at stations across the country. Recently we had a chance to talk to some American and Piedmont agents who have been in the trenches, dealing with COVID-19 and other health and safety issues.

Education Scholarships for 250 Airline Agents

A total of 250 passenger service agents received scholarships from the CWA National Education and Training Trust CWA/NETT) in the past few months. The agents took advantage of the funds to pursue new knowledge and brush up on valuable skills.

Piedmont Survey Reveals Health and Safety Risks

Thank you to the nearly 500 Piedmont agents who completed the safety survey conducted by CWA in December 2019. The results are helping us approach management with concrete information to resolve health and safety issues that affect all of us.

It's Time to Speak Out for Workplace Safety

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.

Piedmont Leadership Training at CLT

In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.

Envoy Stewards Train as Agent Advocates

In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.

More Action Against Airport Assaults

In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.

Supporting Our Sisters and Brothers at Delta

Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.

Agents Take a Stand Against HBR Closures

On October 24, a sea of red shirts greeted CEO Doug Parker and other American Airlines executives at the company's quarterly State of the Airline meeting in Fort Worth. "It was important for us to be there and make our statements on behalf of our co-workers," said Renee de la Garza of Local 6001.

Major Report on Assaults on Passenger Service Agents

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault. The language included in the act ensures that airlines will develop clear procedures for reporting verbal and physical abuse of agents, will immediately notify law enforcement, and will stop passengers involved in violent incidents from proceeding onto aircraft before law enforcement has assessed the situation.