News

CWA Agents Welcome New Bill vs. Abusive Passengers

In response to the problem of airline passenger violence, on April 6, Senator Jack Reed (D-RI) and U.S. Representative Eric Swalwell (D-CA) introduced the Protection from Abusive Passengers Act in both houses of Congress.

CWA Airline Agents March for Better Pay, Healthcare, and Safety at CLT

CWA airline agents from Local 3645 in Charlotte joined union brothers and sisters from SEIU for the National Airport Workers Day of Action. The agents rallied to demand respect, higher pay, and safety on the job—including protection from assault by unruly passengers.

High Turnover and OT Spark Frustration at MIA

In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.

Wage Increases Top Priority List in Envoy Survey

The results of our CWA-Envoy bargaining survey are in and our first meeting with the company is April 17-19. We need strong and visible support from our members at every station, and are pleased to see everyone joining in the "green wave" and rallying for fair wages.

Piedmont Agents Stepping Up at Local 13301

Piedmont members in Local 13301 are getting motivated to lead, participating in steward training, and mobilizing for political action as never before. We need every single member to become involved with positive thoughts and actions.

Fight for Assault Protection Continues

As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.

Piedmont Stewards Meet for a Deep Dive on New Contract

On January 4-7, 2019, CWA Local 3645 hosted over 50 shop stewards from 22 stations in District 3 at its third annual Steward Leadership Conference in Charlotte, NC. The training was designed to help stewards clearly understand the details of the new Piedmont contract.

Report Blasts Envoy for Hazardous Conditions for Agents

Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.

Member Mobilization Was Key to Piedmont Workers New Contract

Piedmont passenger service agents ratified a new contract last November. The road to an agreement wasn’t easy, but we can be proud of the solidarity we built among agents throughout the process. I’d like to share some of our lessons learned along the way.

Envoy News Roundup

We feel the momentum is really on our side right now at Envoy, and we’re looking forward to fresh bargaining in January to make sure that we put an end to poverty wages for all our agents

Assault Protections Are Now Law

On October 3, 2018, the Senate overwhelmingly passed a Federal Aviation Administration (FAA) Reauthorization bill that included critical protections from assault for passenger service agents. The bill also included a long-needed increase in the minimum rest period for flight attendants.